Return Policy
Returns and Refunds
We want you to be satisfied with your purchase. If you are not completely satisfied, you may return your item within 14 days of receipt for a refund or exchange, subject to the conditions outlined below.
Return Conditions
To be eligible for a return, the following conditions must be met:
- The item must be in its original condition
- The item must be unused and undamaged
- The item must be returned in its original packaging
- You must provide proof of purchase
- The return must be initiated within 14 days of receipt
Return Process
To initiate a return, please contact us at info@phelarynzelmaron.world or call +64272332765. We will provide you with return instructions and a return authorization number.
Once we receive your returned item and verify its condition, we will process your refund or exchange within 5-7 business days.
Refund Method
Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account after we process it.
Shipping Costs
Original shipping costs are non-refundable unless the item was defective or we made an error. Return shipping costs are the responsibility of the customer unless the return is due to our error.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us. We will arrange for a replacement or full refund, including return shipping costs.
Custom Orders
Custom or personalized items may not be eligible for return unless they are defective or do not meet the specifications agreed upon. Please contact us to discuss your specific situation.
Exchanges
We offer exchanges for items of equal value. If you wish to exchange an item, please contact us to discuss availability and arrange the exchange.
Non-Returnable Items
The following items are not eligible for return:
- Items that have been used or damaged by the customer
- Items returned after the 14-day return period
- Items without proof of purchase
- Custom orders that meet agreed specifications
Contact Us
If you have questions about our return policy or need assistance with a return, please contact us:
Email: info@phelarynzelmaron.world
Phone: +64272332765
Address: 530 Queen Street East, Levin 5510, New Zealand